UI is aware of outages throughout its territory as a result of last night’s high winds. We’d like to remind customers to stay safe and avoid downed wires. Below are tips for staying safe after a storm and during clean-up. Visit UI’s Storm Center for additional safety tips and information.
When the Lights Go Out
- If you still have Internet access on a laptop or mobile phone, you can see outages throughout UI’s service territory on its Outage Map and Town Outage List. You can also learn about our process for restoring power on the Restoration Priorities page.
- Keep sensitive electronic appliances such as computers, TVs, stereos and VCRs plugged into a surge protector, or unplug them. They could be damaged if a power surge occurs when electricity is restored.
- Keep refrigerator and freezer doors closed. Some foods may last up to 24 hours if the doors are kept shut. (More on food safety.)
- Call UI at 1-800-722-5584 (1-800-7-CALL-UI) to report outages or service emergencies using its automated reporting system, available 24 hours a day, seven days a week. Promptly reporting outages using this system will speed restoration efforts.
After a storm:
- Assume downed wires or damaged electrical equipment are live and dangerous — as well as anything they may be touching. Stay at least 20 feet away, and keep children and pets indoors.
- Storm debris can hide fallen power lines. Live electrical lines may also be touching trees, fences, and other objects. The ground immediately around a downed electric line may be energized. Keep your distance.
- Call 911 to report any conditions that may present a public danger; then report it to UI by calling 800-722-5584 (800-7-CALL-UI). Remember to report specific details as they are known.
- Avoid using candles indoors – they may present a fire hazard.
- Take note of overhead lines before cleaning gutters, removing snow from the roof or performing other outdoor work at home. Assume that all overhead lines are energized, even if you’ve lost power, unless your utility or a licensed electrician informs you otherwise.
- When carrying ladders and long-handled tools, check your path to make sure you won’t cross overhead lines.
- Always keep yourself and your equipment at least 10 feet away from overhead lines, including lines from the pole to your home.
- Use only non-conductive ladders when working near overhead power lines.