Storm Season: How UI Prioritizes Restoration Efforts

Summer is the warmest of our seasons. Trees and flowers are in full bloom, and many of us enjoy the long days, barbecuing, cycling, hiking, swimming and more.

While the season is traditionally associated with warm weather in Connecticut, we have also come to expect severe thunderstorms, hurricanes and even tornadoes. These serve as a reminder that Mother Nature can be a powerful force that impacts our lives.

Storm preparedness is a top priority at UI. As a result of inclement weather there may be times when customers lose power. If this occurs, UI’s No. 1 concern is getting the power back on.  

Our service restoration efforts depend on the magnitude and duration of the storm or other event causing interruptions in service. UI’s service restoration priorities are as follows:

First Priority

  • Public safety requires the de-energizing or cutting down of downed primary voltage distribution lines, including road clearing.
  • Restoration of service to previously designated public emergency service institutions such as major hospitals and evacuation centers, as prioritized by municipal officials.

Second Priority

  • Service restoration to a maximum number of customers in a minimum amount of time using available work forces.

Third Priority

  • The repair and restoration of equipment and lines serving small groups of customers.

Fourth Priority

  • Although the restoration of service lines to individual homes or building is designated as the fourth priority, this work will in most cases be done at the same time as other restoration work designated with a higher priority.

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