WESTPORT, Conn. (WTNH) — It was a long night for some local commuters who were stranded on a train for hours last night.
“Please use the portable ramps to board the train.”
From portable ramps to nearly 20 minute delays, Metro-North riders faced some obstacles this morning in Westport.
Passengers like Lisa Lee say their level of frustration is “getting pretty high.”
“I mean it’s a problem they really need to fix it,” Lee said.
The headaches started Wednesday night. Metro-North says power lines went down around 9, and a train heading to New Haven’s Union station got stuck. Commuters waited without heat and power near the Green’s Farms Station. Then a rescue train needed rescuing when it got hit by a switch failure.
Nearly two hours later, passengers boarded a working train.
“If kids are there and they would start crying, it’s very dangerous,” said Abhi Banerjee.
Metro-North employees worked through the night on repairs and put up a portable ramp, as conductors used alternate tracks and delays mounted.
“A 20 minute delay I think we can handle,” said Eric Vaughn-Flam. “We’re used to it here. We’re used to delays. I think we’d be shocked if the train actually came on time.”
“If it’s more delayed I go back home and log on from home and work,” Banerjee said.
At least commuters feel fortunate they have a nice warm place to stay, but many of them are worried they’re not going to get to work on time.
“Yeah, very late, about an hour late,” Lee said.
“It’s always late. We count on the train being late,” Vaughn-Flam said. “I sleep later in the morning because I’m counting on that.”
Even with routine delays, Wednesday night’s commute lasting more than two hours, commuters say the rails still beat the roads.