Malloy: Metro-North let down commuters

Metro-North File Photo

NEW HAVEN, Conn. (WTNH)– After another bad week for Metro North, the governor met with top brass from the rail line Monday. The governor blasted the MTA saying Metro-North has let down commuters in Connecticut.

The governor gave the new head of Metro-North two weeks to come up with a plan to make the rail service better.

Some Metro-North riders are losing patience with service.

“The timing is like off. Sometimes it comes really late especially in the winter,” said Tiana Bolton, a rider.

Governor Malloy says because of years of ongoing service problems, Metro-North riders are losing more than patience.

“They have lost the confidence of many of our riders and our citizenry in the state of Connecticut, and it is their job to earn it back,” said Malloy.

The governor has been vocal about his disappointment with Metro-North management and is demanding changes. But his firm stance isn’t without understanding. Metro-North has new leadership who says they have big plans to make improvements.

“There is something going on in the organization. There are some management and cultural issues and I think we will find those and we will root them out,” said Thomas Prendergast, MTA Chief Executive Officer.

But Malloy wants more than promises. He has been working with them on a 100 day plan to bring fast results.

“A clearer view of what the railroad is. How money is going to be spent. How services and reliability and safety are going to be improved. So lets be very clear that is what the 100 day plan better have in it,” said Malloy.

Riders welcome the possibility of change.

train riders

“If it’s going to help it, sure why not,” said a rider.

Yet hope for improvement is not without a little doubt.

“I need to see some action first,” said Bolton.

There are some who say they are satisfied with their service, just the way it is.

“I think they do a good job. Trains are usually on time. I never had a problem with them,” said

But safer more reliable service is something everyone can use.

Malloy also said he expects serious improvements in communication from Metro-North to commuters when there are issues.

The state transportation commissioner will hear concerns for commuters in two open forums:

February 18th

7:30 PM

Pequot Library

720 Pequot Ave.


Hosted by Connecticut Citizens Transportation Lobby

February 19th

7:00 PM

Stamford Government Center

888 Washington Blvd.


Hosted by the Connecticut Rail Commuter Council


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