NEW HAVEN, Conn. (WTNH)–Angry Metro-North riders sounded off Tuesday night about the continuous problems with the rail lines.
Derailments delays, electrical problems are just some of the recent problems Metro-North is facing.
Riders who say they often wait in anger complaining about the service on Metro-North are getting heard by the people who matter.
“I take the 541 everyday out of Fairfield. By the time it gets to Darien, the people are standing up all the way to 125 Street to Grand Central. That’s not right,” said Ted Cook, a rider.
Lining up for the chance to face Commissioner Redeker and other leadership from the Connecticut DOT and Metro-North.
“I think safety is obviously is a big issue after the past year of two,” said Loretta Occonor, a rider.
“It’s not reliable in terms of heating and cooling,” said Petere Ziegler, a rider.”The people out in New Haven are paying more for the new trains than the people in Greenwich.”
Redeker says he knew he would face a room of angry riders, but that’s what he was hoping for.
“Need to have their opinions heard, their issues heard and understood. I hope we can set the tone that I care about that. That Metro-North cares about that,” said Redeker.
But the three minutes is all they got and people are making it count.
“$70 millions was spent on a new signal system and it is not working,” said a speaker.
Some riders say they aren’t sure if Tuesday night’s forum will really bring about change.
“I have no idea how to feel yet. It’s hopefully a step in the right direction but unless we see kind of plans and communication coming out of it, its just more of the same,” said Ziegler.
But just having the chance to get it all out seems to be making a difference.
“Instead of 8 cars on the 541 there should be 10 cars because the new trains got to be prepared,” said Cook.
The second part of the commuter speak out will happen Wednesday at 7:00 PM at the Stamford Government Center at 888 Washington Blvd, Stamford. Hosted by the Connecticut Rail Commuter Council.