(WTNH) — It was supposed to be used to pay bills and take a vacation to Florida. Amanda Weir, 24, filed her taxes in February, anticipating a refund of almost $1,300. She filed using TurboTax, the online tax filing service.
Online, she saw that her tax refund should have been sent to her. But weeks of waiting left her empty handed. She called TurboTax, who told her everything looked good on their end. She then called NetSpend, the card company that was sending her refund to her on a prepaid debit card.
Netspend had the wrong address. They corrected it and sent a card. Instead of the full tax refund, however, $1,000 was missing.
“It’s just, poof, gone,” said Weir.
NetSpend did not have an explanation for where the money went. Neither did TurboTax. Weir went as far as contacting the police, who, over the phone, were not able to get her anymore answers.
All she could find out was that someone had changed her address information at Netspend.
“Specifically, the zero of my address was dropped, they changed the zip code and added a whole new address line, which he could not tell me what it was, either,” said Weir. “It’s incredibly frustrating.”
Shortly after requests for comment from News8 to Netspend and TurboTax, the $1,000 was put back on Weir’s card. Without explanation.
Weir was then contacted by Bob Meighan, the VP of Customer Advocacy with TurboTax. According to emails sent from him to Weir, a TurboTax employee was responsible.
According to those emails, the customer service representative who helped Weir look for that missing Netspend card took down her personal information, later contacted Netspend, impersonating Weir, and had $1,000 transferred to another card.
TurboTax has offered Weir free credit monitoring, and says they are working with federal authorities to press charges. In the meantime, they are not telling Weir anything about the thief, citing “employee privacy.”
“My information is still out there,” Weir said. “She’s still out there. I don’t know who she is. It’s not comfortable to live like that.”
Experts say if you file electronically via a third party, keep a close eye on your return, and how much you should expect back. Any issues with the refund, first contact the IRS.