Report details top complaints about airlines


WINDSOR LOCKS, Conn. (WTNH) — Air travel can be a bit of a hassle. We all have our gripes about air travel, from canceled flights to lost baggage.

A new report called “The Unfriendly skies” from the Connecticut Public Interest Research Group, or ConnPIRG, breaks down what people are saying about flying these days.

“There’s never delays, no baggage fees and if we have questions people are helpful. They are very nice,” says Cheryl Boland of Danielson said. That’s why she flies Southwest.

But not everyone finds travel by air perfect.

“It gets worse every year,” said one man.

“I wish it were a little bit easier to get through security because I’m pretty quick with it,” Chrissy Stine of Cheshire said.

A new study shows airline passenger complaints continue to soar; a report air travelers should pay close attention to.

LINK: Read the ConnPIRG report

“Just as a savvy consumer and wanting to make sure you don’t have to deal with the extra headaches you should take those things into consideration,” said Abe Scarr of Connecticut Public Interest Research Group, or ConnPIRG.

ConnPIRG’s report gathered airline complaints from 2009 to 2013 from the U.S. Department of Transportation. The majority of complaints dealt with delays, cancellations, baggage and customer service.

But the news isn’t bad for all airlines, like Southwest, which has the lowest number of complaints compared to other U.S. carriers. Here’s how the major airlines at Bradley International Airport did in the report (the higher the number the better):

  • Southwest — Ranked 13
  • Delta — 11
  • Jetblue — 10
  • u.S. Airways — 6
  • American airlines — 4

The group says Spirit Airlines is the most complained-about airline.

“Just like with any other purchase you should comparison shop,” Scarr said, “so not only should you look at the price points and how convenient it is for your travels, but also should you expect problems in terms of customer service.”

“It gets a little frustrating but like I said I fly Southwest most of the time so it’s not an issue,” Cheryl said.

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