Customer-driven changes coming to Conn. DMV

Drivers wait at a Connecticut DMV office. (File)

WETHERSFIELD, Conn. (WTNH) – The Connecticut DMV announced Thursday that they are slowly moving out of the computer stone age and expanding service on the eastern shoreline.

“We’re dealing with a 1970s mainframe,” said commissioner Melody Currey. “We’re going to a dot net world so that people can have the ability to use their iPhone and other technological devices to communicate with the DMV.”

Among other new options, customers, starting Thursday, will be able to go online to schedule a learner’s permit exam at the Old Saybrook office. Exams will begin there starting in two weeks.

Roads tests should be available by the end of the year, which should be a great relief for residents on the shoreline east of New Haven.

“Presently, they’d have to go to Willimantic or Hamden, Bridgeport or Wethersfield would be the closest,” Currey said. “It sort of made sense that Southeastern Connecticut needed this service.”

And that should help ease the congestion at Wethersfield and other DMV offices. With the addition of Old Saybrook, DMV will have nine full-service facilities across the state by the end of the year.

For more information on the new online services, visit the DMV’s website.

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