HARTFORD, Conn. (WTNH)– The state’s Obamacare health insurance exchange is apologizing Monday and is quickly trying to make things right after a security breach.
In this age of high tech security breaches, this one was decidedly low tech. A backpack was found at a deli in downtown Hartford containing hand-written notepads with names addresses and some social security numbers and letterhead from ‘Access Health CT.’
The person that found it did not call the police. They gave it to a Republican State Rep who turned it in to the Obamacare headquarters.
“Access Health CT” says the notepads and backpack belong to a call-center employee. Call center employees actually work for a company called; “Maximus,” the vendor that provides the call center services to “Access Health CT.”
“The number of physical individuals after this analysis was conducted that were actually included on these pads is 413 and there were 151 social security numbers,” said Jason Madrak, Access Health CT.
Those whose names are on the notepads are going to get a certified letter and a follow up phone call and provided with free credit card monitoring Fraud resolution service and ID theft insurance.
“The bottom line is that one of our team members made a mistake, violated our corporate policy and procedure for handling personal data,” said Ilene Baylinson, Maximus.
And Baylinson says that employee has been placed on administrative leave is remorseful and fully cooperative.
They do not believe there was any illegal intent. “Access Health CT”‘ says another big change in their call-in center, they are banning paper notebooks.
If anyone needs to take a note from now on they’ll have to use a dry eraser board.