Changes made after 100 days of Metro-North plan


NEW HAVEN, Conn. (WTNH)– Metro-North commuters have been waiting for improvements since the railroad got a new president. When he took over, Joe Giuletti promised change in his first 100 days.

To try to get the troubled railroad back on the right track, Metro North’s new President instituted a 100 day plan back in February. Those 100 days are up…so what’s changed?

“Well, the trains in the afternoon seem to be running on time, where they used to be 5-10 minutes late every day,” said Chris Geist, Wallingford.

There was a schedule change and push to improve reliability. But safety was the top priority.

LINK: Metro-North 100 Day plan report (.pdf)

“Well, I have noticed that the trains are not driving as fast as they were, so I guess that is one thing that I noticed,” said Melanie McGowan, Hamden.

In the fatal derailment in the Bronx last December, the train was going too fast on a sharp curve, and the engineer may have dozed off. Since then, they’ve installed devices to automatically slow trains down on certain curves. And on all new M-8 trains, cameras face the engineer driving the train to make sure he’s still alert.

Because Connecticut spent all that money on the new trains, the New Haven line is the first to get those alerters, the cameras in the cabs.

But the New Haven line is going to be last in something else. Metro-North wants to put LCD screens at every train station that tell you information about the next nine trains that are going to stop there – if they’re on time, where they stop next. They’re going to look like this, but you’re not going to see them at your station anytime soon.

Another change comes due to the accident that killed an East Haven man at the West Haven station last May. A train went down a track it shouldn’t have, hitting and killing the veteran worker. Track workers will be issued a random computer code which they have to send back to headquarters themselves before any trains can go down their track.

President Joe Giuletti’s 100 day plan had 32 initiatives. 21 are now completed. But some riders are not seeing an improvement.

“Not at all. In fact, I think the most important thing we have to think about is the service levels have actually gone down,” said Steve Edelstein, New Haven.

Metro North disagrees, saying safety, reliability and communications have improved. You can check out the 100 day plan and see what was checked off for yourself.

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