Data breach at car wash compromises thousands of bank accounts

WEST HAVEN, Conn. (WTNH)– There’s a warning for people who use certain “Splash” Car Wash locations. The company is now saying as many as 30,000 customers may have had their bank accounts compromised due to a data breach at Splash.

While your car got scrubbed, a scam artist might have been cleaning up too.

“You know the credit card situation, that’s a bad situation,” said Jon Hill, Bridgeport.

Armed with a monthly membership Jon Hill comes here…

“Four or five times a week,” said Hill. “It’s unlimited car wash. Why not? Keep it clean.”

Now, Splash Car Wash is doing their own tidying on their computers. Back in May, CEO Mark Curtis says American Express alerted them after customers complained about fake charges.

They linked it to the locations in West Haven, Bridgeport, Greenwich, Cos Cob, Fairfield and Shelton. Curtis says 1,400 had information compromised. But they estimate it could be up to 30,000 in all, saying criminals installed malware to read and steal cards.

“I felt awful yeah. They’re good people down there,” said Luigi Cappetta, Splash Car Wash Customer.

West Haven’s Luigi Cappetta keeps his rims clean here and routinely checks his statements. So does Hill.

“I stay on top of it so if it did happen that’s what insurance is for,” said Hill.

News 8 spoke with CEO Mark Curtis over the phone, he said that they would work with customers on a case by case basis in case credit card companies did not take care of the fraudulent charges. Also,  he said they made improvements to their system so that this would not happen again.

You’re always worried about credit cards when you use your credit cards. It happens all the time, like Target,” said Cappetta.

So, that quick $5 wash might have left a lengthy headache.

When asked if it will stop him from coming to Splash Car Wash, Hill said, “no, it’s too good unlimited car washes, $15 you can’t beat it. You can’t beat it. I should get paid for this.”

The CEO of Splash Car Wash issued the following statement:

“We express our utmost regret to those affected by this unfortunate and very deliberate criminal act. This breach, sadly, is not unlike the data security breaches that have afflicted many in the car wash industry and large numbers of businesses across the world.”

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