MONROE, Conn. (WTNH) — A cable repairman faces criminal charges after reportedly getting too friendly with a woman who had called to have some equipment repaired.
“It’s a Charter company. You see the truck or you see a person with a Charter-type outfit on and you say they must be here to do something for me, to help me,” said Wes Gregory, a Charter customer.
According to Monroe police, Inpanh Thammavongsa did help an 18-year-old Monroe woman. He completed the job Charter Cable sent him to her house to do. But police say he did something else. They say he stopped working and started groping, massaging the woman’s back and repeatedly touching her inappropriately. They say she left the room and called 911.
“I don’t know. I don’t know what I would do,” said Martha Morrison. “I would try and talk him out of it. I would scream.”
Monroe police said the technician came to the woman’s home to fix an internet modem. Although Thammavongsa was sent to the woman’s home by Charter, he isn’t a Charter employee. Police say he is contractor technician working for a company called Tri-Wire.
“You’re at a disadvantage being the consumer because you’re not necessarily sure who is showing up at your door,” said Dorothy Miller.
News 8 called the corporate office of Tri-Wire and asked about the incident. At first someone hung up. On the second call someone just said “no comment.”
Charter Cable issued this statement:
“Charter recognizes that it is a privilege to be allowed into our customer’s homes and their safety is of the utmost importance. We require criminal background checks on all in-home contractors prior to performing any work for Charter. We are cooperating fully with the Monroe Police Department to aid in this investigation.”
Charter customers said they blame them more than Tri-Wire because it’s Charter that they are doing business with, and that’s the company they’ve trusted to come to their home.
“I assume that you know they don’t hire any felons who have hurt people,” said Martha Morrison, a Charter customer.
“I would trust them, especially if they are representing a company that I have used over the years,” said Miller. “I would let them in.”
Although cable and internet are must-haves many homes, some say now they will think twice before opening the door for the cable guy.