Changes for the Hartford roadside assistance program

HARTFORD, Conn. (WTNH)– Hartford Guides is a non-profit group that helps out mainly the central businesses district. For years, it has offered free roadside assistance in Downtown Hartford, but as of today, that service is expanding.

“On cold days, we can get a lot of calls, especially jump starts,” Sam Vega told News8 as he patrolled Hartford in his Hartford Guides Roadside Assistance vehicle. As we head into days of frigid weather, Vega is probably going to be very busy jump-starting cars. Especially now that Hartford Guides has expanded its roadside assistance program from just the downtown area.

“Beginning today, courtesy of a grant from the Hartford Foundation for Public Giving,” said Hartford Guides CEO Austin T. Jordan, “we are able to focus our light service roadside assistance out into the neighborhoods outside the central business district.”

That means a trained expert like Sam Vega will go anywhere in Hartford to help you with basic roadside assistance.

“Auto lockout service, jump-start, tire re-inflation services,” listed Jodan. “In the event someone actually runs out of gas, we can provide an emergency gallon of gas for them.”

Of course, the best idea is to try not to have those car problems in the first place. Experts say, to avoid battery trouble, make sure the terminals are clean. Also make sure you have plenty of windshield washer fluid – and not the watered-down stuff that’s going to freeze. Check your tires, too, both the tread and to make sure they’re properly inflated. But if you do need help, Sam Vega and Hartford Guides are there to provide it for free….only during certain times of the day, though.

“Typically we’re going to be operating from 10:30 am to 6:30 pm,” Jordan said, “but we’ll adjust those hours according to demand.”

That demand may go up in the coming days. Remember, they did just expand, but still only operate within the city of Hartford. If you need a hand, you can contact them directly at 860-462-0127, or check out their website at

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