BBB warns users to read fine print

Cromwell, Conn. (WTNH)– The Better Business Bureau has issued a warning to app users to read the fine print of the user agreement before accepting the terms and conditions.

According to a release from the BBB, these disclosures contain the details of limitations, exclusions, cancellation procedures, fees, and data collection and sharing. These are typically detailed in several pages of legalese that is formatted in small print where, according to regulators, businesses sometimes hide other important information.

When agreeing to the terms and conditions, users may be giving access to their contacts, phone numbers, email addresses, log in information, and much more.

The Federal Trade Commission has sent warning letters to 60 companies informing them they have failed to adequately disclose information in their print and broadcast ads.

In the letter, the FTC said these companies failed to reveal terms attached to special introductory offers, neglected to tell consumers they would be billed automatically, made false advertising claims, and didn’t disclose that product demonstrations were altered.

BBB recommends that users read the disclosures on all their transactions, contracts, trials and registration, and look for information about opting out of information-sharing. If users believe they were misled or lacked disclosure on any transaction, they can file a complaint with the BBB.

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