(CNN)– If you think opening bills is bad, imagine your last name is Brown, but instead of your first name, your Comcast bill is addressed to Asshole.
“I was completely shocked,” said Lisa Brown.
Two weeks earlier Brown of Spokane, Washington, had called Comcast to cut back on their service to save money.
“I was very polite,” said Brown.
No wonder the expletive peeking through the plastic window on the envelope left her flabbergasted.
“I felt like it was just retaliation, because I didn’t take what they offered me,” said Brown.
So, Brown marched down to the local Comcast office and just showed them the bill, saying, “look at this!”
“They looked and said, ‘oh my gosh,'” said Brown.
They were very apologetic, but Brown wanted to talk to someone high up. Senior VP Charlie Herrin called Brown and assured her the employee was let go. Brown says Comcast redeemed itself and promised to refund what the Browns had paid for the past two years’ service. She’s expecting a nearly $3,900 check.
“Of course, with the right name,” said Brown.
Just this past summer Comcast got hit with a ton of bad publicity when one of their representatives was caught on tape. When a tech journalist wanted to disconnect his service, a “retention specialist” spent almost 20 minutes trying to talk him out of it.
“Okay, so why is it that you don’t want the faster speed? Help me understand why you don’t want faster internet,” said the representative.
“Help me understand why you can’t just disconnect us?” said the caller.
“I’m trying to help our company be better,” said the representative. “That’s my job.”
“I can guarantee you, right now, you are doing an incredibly good job at helping your company be worse,” said the caller.
At least the post office did a good job of delivering the letter addressed to Asshole.