South Windsor police billing Eversource for delayed response

SOUTH WINDSOR, Conn. (WTNH) — Police in South Windsor are billing Eversource for their delayed response, after waiting several hours Tuesday for them to come fix a downed wire.

The wire came down around 4:30 in the afternoon due to high speed wind gusts. Police had to shut down Buckland Road near Route 30.

According to police, dispatch officers reported having major problems with Eversource, formerly known as Connecticut Light & Power. Police had to call 4 or 5 times waiting for returned phone calls or estimates when they would arrive.

The South Windsor Police Department’s Facebook page writes, “Contrary to popular opinion, we don’t have a “magic phone number” to get service either. This was posted at 7:45 pm, three hours after the original issue was reported.

 

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At 8 pm, police told News 8 that Eversource could only tell them it would be “hours” until they could come fix the downed wire and restore the power.

Police had to hire private duty officers and pay them overtime while they waited for Eversource to arrive.

News 8 was on scene when Eversource finally arrived around 9:30. It only took them 10 minutes to fix the problem.

Eversource tells us that they had a lot of repairs to get to Tuesday night, and they work hard to get the most important spots fixed first so everyone is safe.

News 8 will update you with the latest on South Windsor police billing Eversource as it all develops.

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