High rollers: Dealers describe special treatment, abuse

FILE - In this Sept. 18, 2013, file photo, patrons play craps at a table at Mohegan Sun in Uncasville, Conn. In the competition to attract and keep the biggest spenders, casinos are known to pull out the stops with comped hotel rooms, meals and rebates for a percentage of their losses. During a May, 2015 hearing, dealers said they often had to endure abuse from high roller betters while extending courtesies average players do not receive. (AP Photo/Jessica Hill, File)

UNCASVILLE, Conn. (AP) — In the competition for the biggest spenders, casinos are known to pull out the stops with comped hotel rooms, meals and rebates for a percentage of their losses.

But some dealers say efforts to satisfy and retain the players go much further, with casinos tolerating abuse and extending courtesies that test the integrity of the games.

Glen Costales (koh-STAHL’-ehs) is a pit manager at Connecticut’s Mohegan Sun casino. He says in recent testimony that premium players get away with more than average players including late bets at table games.

Mohegan Sun’s president says the casino provides incentives to its most valuable guests but it does not tolerate anything that compromises the integrity of the games.
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