BETHLEHEM, Conn. (WTNH) — Imagine finding out less than three weeks before your wedding day that the venue double booked and you can’t have your wedding where and when you had booked it.
That’s what happened to Stephen Mantz and Randi Santiso of Bethlehem. The plan was to have their wedding at Mahan’s Lakeview Fine Catering in Wolcott on September 19. But they found out on Tuesday, 18 days before their big day, that another couple was having their wedding there that night. Now, they either have to change the time or find another venue, and they don’t want to do either.
“[I’m] heartbroken, really had a vision painted of how I wanted to do the day,” said Santiso.
The couple bought a wedding package, which included a DJ, the cake and the limo. Finding a new location for their wedding means they need to find those at the last minute, too. They’ve been looking at other venues in the Waterbury area, but most places are already booked.
“We just got sidelined and we’re kind of up a creek without a paddle right now,” said Mantz.
They need a place big enough for their nearly 150 guests, who are coming from all over the country. They’re now scrambling to find a venue, though they booked Mahan’s more than a year ago.
“Right now we’re starting from square one all over again with little more than two weeks to go,” said Mantz.
On the website The Knot one other bride commented that something similar had happened to her when she booked her wedding at Mahan’s. We stopped by the venue and spoke with Marty Fallon, the manager. He says a computer error is to blame in Mantz and Santiso’s case and he’s offered to give them their deposit back.
“It was double booked and we offered them the earlier slot,” said Fallon. “We’re waiting for an answer back from them.”
Mantz and Santiso wanted a night wedding, however. They’re now missing work trying figure out what to do.
“I have nothing. I’m left with nothing,” said Santiso. “I have a vision still of what it would be like if we were to have it at Mahan’s. I don’t have Mahan’s anymore. I have no idea what we’re doing.”
The Better Business Bureau says there are steps you can take to prevent something like this from happening to you. They recommend looking into wedding insurance and paying with a credit card, just in case there’s any type of dispute.