Berlin, Conn. (WTNH) – Eversource is warning customers of a scam where callers threaten to shut off their power, unless they fork over payment immediately. It’s a scam that usally targets small businesses and can happen all over the state and country.
It happened to one of the owners at Popover Bakery and Café in Simsbury. “It was a terrible feeling – we had a full restaurant at the time and I knew if our power was shut off we’d lose a lot of business on one of our busiest days of the week,” said Pam Paydos, Popover Bakery and Café co-owner. “The person on the phone sounded legitimate and was very convincing at first. But when the person told me I had to go to a payment center at Big Y or Walmart, I knew something wasn’t right.”
After calling Eversource to confirm the status of her account, the owner realized she was the target of a scam.
“These scams work by scaring customers and catching them off guard, hoping they’ll ignore their better judgment and make a payment or provide personal information,” said Penni Conner, Senior Vice President and Chief Customer Officer at Eversource. “If any of our customers suspect someone is impersonating an Eversource representative – whether on the phone or in-person – even if they show identification, they should contact us immediately or call the local police.”
Eversource is reminding customers that representatives never demand instant payment over the phone and don’t require the use of a pre-paid debit card. Customers can verify they are speaking with an Eversource representative by asking for some basic information about their account. Company customer service representatives will always be able to verify the name on the account, the account address, and the exact past due balance.