OLD SAYBROOK, Conn. (WTNH) — The long lines at the Department of Motor Vehicle caused even more concerns today in Old Saybrook.
“I think it’s frustrating for the working man,” says Bob Foster who waited three and a half hours to renew his CDL license.
He was at the DMV office when it first opened and so did the skies.
“It was pouring rain,” says Foster.
The fire code allows only 150 people in the building at a time leaving the very young and elderly out in the elements along with everyone else.
“He’s in the car cause he’s elderly and he can’t stand here for an hour and wait,” says Cheryl Tuttle of Moodus who was waiting in line for her 85 year old father in law.
It took hours just to hand in his old license plates.
“You’d think the state of Connecticut would try to fix it because it’s definitely broken,” says Tuttle.
It may be the state’s upgrades compounding these problems.
The DMV tells News8 in October of last year the average wait inside was 45 minutes. That’s before the new computer system was installed.
After that, the average wait in Old Saybrook last month was 2 hours and that doesn’t even count the wait outside or before people pick up their number.
“I was in Hamden for an hour waiting in the rain so I came here,” says Eric Prenata of Branford. “Usually it’s a little better… I live in Branford… but it’s not.”
Valerie Faulise already knew about the long wait because she was here last week.
“Today we made sure we brought a couple of books,” she says with a laugh. “We have some granola bars camp out.”
She just moved here from out of state as did Skia Laurence who also came prepared with a chair because of her broken foot.
“Got to be here no other way to do it,” says Laurence.
A spokesperson for the DMV tells News8 today’s delays were increased because of more people coming in after the offices were closed on Wednsesday for Veterans Day and because there were a number of people who called out sick.
As for having to wait outside especially with the weather getting colder. News8 was told they try to work within the limits of the fire code to keep people inside.