DMV problems continue

NEW HAVEN, Conn. (WTNH) — Some drivers are reaching out to News 8 saying they are getting incorrect charges showing up from the DMV.

“It actually feels like the state is trying to extort money out of us,” said Oxford resident Dan Bednarsky.

Back in April, Bednarsky bought a second insurance coverage plan for his 1966 Dodge Dart. When he canceled the old insurance in September, he kept the new coverage. The Department of Motor Vehicles sent him a notice, then threatened him with a $200 fine.

“I’ve made repeated phone calls and repeated emails to get this issue resolved and haven’t heard anything back,” said Bednarsky.

The DMV system mistakenly listed his Dodge as having no coverage, and Bednarsky’s not alone. News 8 was contacted by several others who had the same problem and received the same notice from DMV. A spokesman with the DMV blamed the mix up on a backlog, after closing down all offices during the summer for system upgrades.

“We developed a backlog from 8,000 to 11,500 or so per month,” said Bill Seymour, with Department of Motor Vehicles.

The trouble doesn’t end there. Many people complain that when they call DMV to resolve the issue, they sit on hold for hours at a time. Bednarsky said he sat on hold for more than two hours when he tried to call, before he was disconnected.

“By not allowing us to talk to someone and plead our case, most people will give up and pay $200 to make the problem go away,” said Bednarsky.

The DMV apologized for the inconvenience and said they’ve increased the number of insurance compliance workers from seven to 12.

“We’re hoping that within the next month or two that we see this slow way down,” said Seymour.

If you have the same problem, the only way to get it cleared is to call the DMV at this number: (860) 263-5725.

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