2 more snafus at DMV


WETHERSFIELD, Conn. (WTNH) — There are two more major snarls at the Connecticut DMV adding insult to injury.

The trouble-plagued state agency, that converted to a new computer system over the summer that caused long lines around the state, is now working on three major foul-ups. DMV said there would be a ‘learning curve’ with this new system, but it was supposed to be over by now.

The annual pilgrimage to your city or town ‘Tax Collector’ to pay your ‘Car Tax’ is part of the latest DMV ‘snafu.’  This latest foul-up does not mean you won’t be getting the tax bill on time; you might be getting a tax bill, but from the wrong town.

There are about 3-million registered cars and trucks in Connecticut. The Connecticut ‘Tax Assessors Association’ is estimating that over 100,000 of the tax assessment records went to the wrong towns.

Manchester Assessor John Rainaldi is President of the Tax Assessors Association.  He says the information from DMV was over two weeks late and clearly flawed saying, “A lot of these were pretty easy to spot. For example; problems we’re having with school buses being in the wrong town. Here in Manchester, we’re supposed to have about 60 of them. We had about 4, so we knew there was something wrong as soon as we looked at the data.”

The DMV has been frantically trying to fix a problem that resulted in police departments getting faulty information about who had insurance. Now, in addition to that and the tax assessment problem, it has also been discovered that there is a massive backlog of ‘Vehicle Title Processing’ on new cars and trucks as car dealers started using the new on-line registration system. That backlog is estimated at over 125,000.

“We’re actively working on the issue. I’ve redeployed staff to that particular area to insure that we can address them so that we can service our customers,” said DMV Commissioner Andres Ayala.

The commissioner says he will meet with the State Assessors Association next week to work on finding a solution to getting the proper tax bills out to residents this spring.

One tiny bit of good news (if you can call it that) at the DMV; wait times at DMV offices around the state are now averaging less than an hour.

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