2 more snafus at DMV

WETHERSFIELD, Conn. (WTNH) — There are two more major snarls at the Connecticut DMV adding insult to injury.

The trouble-plagued state agency, that converted to a new computer system over the summer that caused long lines around the state, is now working on three major foul-ups. DMV said there would be a ‘learning curve’ with this new system, but it was supposed to be over by now.

The annual pilgrimage to your city or town ‘Tax Collector’ to pay your ‘Car Tax’ is part of the latest DMV ‘snafu.’  This latest foul-up does not mean you won’t be getting the tax bill on time; you might be getting a tax bill, but from the wrong town.

There are about 3-million registered cars and trucks in Connecticut. The Connecticut ‘Tax Assessors Association’ is estimating that over 100,000 of the tax assessment records went to the wrong towns.

Manchester Assessor John Rainaldi is President of the Tax Assessors Association.  He says the information from DMV was over two weeks late and clearly flawed saying, “A lot of these were pretty easy to spot. For example; problems we’re having with school buses being in the wrong town. Here in Manchester, we’re supposed to have about 60 of them. We had about 4, so we knew there was something wrong as soon as we looked at the data.”

The DMV has been frantically trying to fix a problem that resulted in police departments getting faulty information about who had insurance. Now, in addition to that and the tax assessment problem, it has also been discovered that there is a massive backlog of ‘Vehicle Title Processing’ on new cars and trucks as car dealers started using the new on-line registration system. That backlog is estimated at over 125,000.

“We’re actively working on the issue. I’ve redeployed staff to that particular area to insure that we can address them so that we can service our customers,” said DMV Commissioner Andres Ayala.

The commissioner says he will meet with the State Assessors Association next week to work on finding a solution to getting the proper tax bills out to residents this spring.

One tiny bit of good news (if you can call it that) at the DMV; wait times at DMV offices around the state are now averaging less than an hour.

WTNH NEWS8 provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review. Also, you can now block any inappropriate user by simple selecting the drop down menu on the right of any comment and selection "Block User" from there.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s