HARTFORD, Conn. (WTNH) –If there’s one state agency that nearly everyone has contact with, it’s the DMV.
Lately, there’s been a lot of frustrated customers.
In looking for ways to fix things, Governor Malloy tapped an old friend earlier Monday, when he named Dennis Murphy as Interim Commissioner of Motor Vehicles. Murphy takes over a department that has been troubled with issues since August, when they switched to a new computer system. At first, people were waiting in lines for hours at a time all over the state. Then last month, people were being fined by the DMV, when they were mistakenly labeled as not having insurance.
Former commissioner Andres Ayala resigned from the position last week. Today, Malloy stood by his decision to switch computer systems, saying it’s a necessary upgrade. He’s confident things will get better when people get used to the system.
“Introducing additional kiosks in additional operations so when people get to the office, there’s a place where you can do it online without waiting in a line,” Malloy said.
“It’s a systems problem and you can work through systems problems,” Murphy said. “A lot of times it’s a change of behavior internally and externally. The public’s use of system that needs to change perhaps a little bit.”
Malloy calls Murphy his troubleshooter. He’s coming over from the Department of Labor, where he was also serving as acting commissioner. Murphy and Malloy go back to their days in Stamford, when Malloy was mayor and Murphy then served as Director of Human Resources for that city.