DMV Emails Show Snark & Fights Over New Software

NEW HAVEN, Conn. (WTNH) — Following a Freedom of Information Request, the Connecticut Department of Motor Vehicles released nearly 1,500 documents late Thursday related to the new software system that caused major issues for hundreds, if not thousands, of driver .

Those emails, read by News 8 staff, show in fighting between state workers and 3M project managers.

During the roll out, there was concern that DMV staff was not fully trained on the new system. After it launched and issues began to be reported by hundreds of drivers, things continued to devolve.

“”Omar knows nothing about the database […] Dan has no idea how scanning work […] Dick does not know how to update printers and Bob does not know how to update users, groups and roles,” said a 3M staffer in an email to the DMV employees working on new software.

That fighting continued almost weekly throughout the year. Commissioner Ayala resigned in January.

Read & download all of the emails below:

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