NEW HAVEN, Conn. (WTNH) — The U.S. Attorney’s Office has settled an Americans with Disabilities Act case with 360 Federal Credit Union following a complaint that the union would not accept a video relay call.
An individual who is hard of hearing had complained that 360 Federal Credit Union would not accept video relay calls. Video relay calls allow people who have hearing disabilities to communicate over the telephone by using video equipment to essentially translate the person’s use of American Sign Language.
360 Federal Credit Union has since worked to change its policies and practices throughout the investigation to be more inclusive to individuals with disabilities. The company has worked to comply with the ADA and Department of Justice’s implementing regulations.
360 Federal Credit Union will now accept all video relay calls at all of its locations. The company will have to update training and other practices in order make its branches more accessible. 360 Federal Credit Union will also compensate the individual for any expenses incurred as a result of not accepting those video relay calls.
If you feel like you have been a victim of discrimination, you can file a complaint with the U.S. Attorney’s office at 203-821-3700. You can also find more information about the Civil Rights Division and laws it enforces by clicking here. Information about the Americans with Disability Act can be found on the ADA website. You can also call the toll-free information line at 1-800-514-0301 or for the TDD line, 1-800-514-0383.