New DMV commissioner, new DMV glitch

PORTLAND and HARTFORD, Conn. (WTNH) — A new DMV glitch of special concern for shoreline boaters and boat dealers. Gov. Malloy is reaching within the DMV and to private industry to solve the DMV’s problems. It comes as the change in season brings on another glitch.

Boating season will soon be upon us and the boat yards and dealers all along the shoreline and the big rivers are getting ready for the rush of business.

There are close to 100,000 boats registered here in Connecticut, and the boat dealers have started coping with the same issues that the auto dealers have been faced with ever since the DMV’s new computer glitches began late last summer. “We go to Old Saybrook so it’s a half an hour down, half an hour back and then it’s at least four hours down there. You might as well bring your lunch and your sleeping bag because you’re there for most of your day,” said Sally Healey of Portland Boat Works in Portland.

Now, the DMV is notifying about 4,000 Connecticut boat owners they must re-file because there are inconsistencies in the model and make of thousands of boats. It was explained today by the newly appointed DMV Commissioner, Micheal Bzdyra of Wallingford who is being bumped up to the top job after nearly five years with the agency. “There was information in the old system that was not accurate, did not contain the right information on makes and models of boats. So what we didn’t want to do was transfer that problem over to the new system,” said Bzdyra.

In addition to Bzdyra, the Governor announced Wednesday that he is appointing Judeen Wrinn of Middletown to be the top DMV deputy. A lifelong Connecticut resident, Wrinn specialized in these types of problems for private companies. She says she plans to visit each and every DMV location around the state to physically examine how things are being done at each one, “We’re going to look at process end to end because almost always when you look at process you can discover opportunities to streamline and make it more efficient.”

The ‘average’ DMV wait time is down to about 50 minutes, but the spring season brings more business to the DMV which means those average times could be headed back up.

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