Costly travel mistakes Connecticut travelers are paying for


NEW HAVEN, Conn. (WTNH) — This weekend officially kicks off Spring but with the potential for snow, you may be looking forward to Spring break, maybe a nice vacation?

But the state says, some Connecticut travelers are running into expensive problems. News 8 talked to the state’s Department of Consumer Protection to find out what travel mistakes are costing Connecticut residents the most. Something you’ll want to hear before you book online.

“We want people to spend their money in a way that they get what they bargained for,” said Nicole Ayala, a staff attorney with the Connecticut Department of Consumer Protection.

You work hard for your money. When you spend some of it on vacation you want to know you’re getting the best deal but Ayala says they’re noticing a trend of mistakes Connecticut travelers are making.

“We have people who will give us complaints about not being able to get a refund or perhaps not understanding the terms and conditions of either airfare they booked, hotels they booked, often it has to do with third-party booking sites. “

A lot of it, she says, comes from booking package deals with the airfare, hotel and car.  The problem comes when you don’t read the fine print.

“If you need to cancel one part of your bundle deal, it might not cancel the rest. Often those things are disclosed in the terms and conditions. So it’s just another example of how you need to look at what you’re purchasing.”

Another problem stems from the website you choose. As you search for vacations, ads may pop up that offer tempting deals.

“Think twice before you click on any of those ads, don’t go to a website that you’re not familiar with. We really do recommend you use trusted resources. Check with your friends and your family.”

Bottom line: don’t book anything under pressure. There’s always time to read the fine print and ask questions. It’s also important you help your neighbors. Report to the state when you have problems or are faced with a scam. Your information may just keep it from happening to someone else.

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