Customers react after DMV delays for a second day

Drivers wait at a Connecticut DMV office. (File)


HAMDEN, Conn. (WTNH) — The Department of Motor Vehicles warned drivers to stay away from offices Wednesday as they scrambled to fix the latest computer glitch. But some customers returned and the long lines and wait times drove them out the door.

“I went online this morning and it said don’t come today because the system was down yesterday but I really wanted to get this done,” John Troiano said.

Alan Pires went back to the DMV a day after the computer systems went down. Pires said, “This place was packed. There had to be three hundred people here and they did not say a word.” Many people said they waited for hours in line yesterday and had no idea there was a computer outage.

The computer system is back online but some customers told News 8 it was backed up inside and they had no choice but to leave.

“I’m giving up today and I’m going to go to Wethersfield tomorrow to see If I have better luck,” said Troiano. George Voynick added, “I basically missed three hours of work today but I’ll have to make that up.” The Department of Motor Vehicles told News 8 they are working on the problem around the clock after experiencing outages and slowdowns yesterday. “The system before was bad, but this is worse. So whatever this new system is that they are using needs to really be evaluated,” Louis Desorbo said.

In a statement, DMV Commissioner, Michael Bzdyra says, “We process thousands of transactions a day and the work done in the last 24 hours will help return us to continuing to serve the many customers who need to visit DMV daily.”

If your license or registration expired Sunday, Monday, Tuesday or Wednesday when services weren’t up to speed, it will still be valid until Thursday at midnight.

Customers say with the system meltdown and customer service it has been a rocky year trying to get things done at the DMV. George Voynick said, “I just relocated from Massachusetts and actually they should go to Massachusetts to learn something from Massachusetts.” Pires added, “I go to Connecticut, Vermont. New York is the ones they could learn from. New York you are in and you are out. You’re done.”

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