HARTFORD, Conn. (WTNH) — Days after the DMV computer meltdown, customers are still waiting hours in line. Some lawmakers tell News 8 the system needs to change because it isn’t working.
“We cannot continue to allow normal business procedures to be five hours waits, lines around the building, and having overtime costs because we’re still keeping DMV staff there after the closing time,” said State Representative Melissa Ziobron.
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Ziobron said the DMV should expand services and let others share the DMV’s workload.
“We can take some of those people out of the line and allow them to go to AAA and do CDL, allow them to do those things. Put in the plan for a pilot program to allow town clerks who chose to be able to give a temporary registration,” said Ziobron.
The DMV is hiring a survey firm to go to branch offices and talk to people on how the DMV can improve.
“It is frustrating and disappointing that they want to do that. They are already running over $2 million in overtime costs not even doing this kind of fishing expedition. They don’t have to do much more than call every legislator in the Capitol to find out what the problems are we get phone call everyday all day long about the issues at DMV,” said Ziobron.
Customers said changes need to be made.
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“I think that would be better if they do like AAA and stuff like that because when you go into AAA you are not in there for so long,” said Christina Bryant.
“It should be done online. Online is easy and you don’t have to wait and do it from your house,” said Yanashley Bures.
The co-chairman of the State Transportation Committee Tony Guerra says he understands the frustration, but says the DMV has a lot on its plate.
“I think we waited much too long to implement this system. I think if we started this 15 years ago, but we kept prolonging it, but this administration finally said we’ll give you the money to do what needs to be done because we need to get things up and running and these are the issues we are tackling,” said Guerra.
As part of the listening tour, in the coming days surveyors will visit DMV branches.