Southwest says technology outage fixed but more flights cut

DALLAS (AP) — Southwest said it has mostly fixed computer problems that caused hundreds of flights to be canceled or delayed, but the airline warned passengers that there could be long lines at airports on Thursday.

The airline hoped to bounce back partly by reducing its load — Southwest canceled more than 220 flights, or about 5 percent of its schedule, early on Thursday.

Southwest said it canceled nearly 700 flights Wednesday and “hundreds more” were delayed — tracking service FlightStats Inc. put the delays at nearly 2,100.

The airline said “most systems are back online” after problems that began with an outage Wednesday afternoon and continued intermittently well into the night.

“We know we disappointed customers today. We are really, really sorry about that,” spokeswoman Linda Rutherford said in a video that the airline posted Wednesday night. “That is unacceptable to us.”

The airline said that it was trying to accommodate stranded passengers on new flights. Because of that, it expected long lines and told passengers to arrive early for Thursday flights.

Southwest officials said they had not identified the cause of the outage. Several of the airline’s technology systems were affected for several hours. The airline briefly held up all departing flights on Wednesday, and its website and electronic check-in systems failed.

After a similar outage last October resulted in 800 delayed flights, Southwest blamed a faulty software application.

Copyright 2016 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

WTNH NEWS8 provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review. Also, you can now block any inappropriate user by simple selecting the drop down menu on the right of any comment and selection "Block User" from there.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s