HARTFORD, Conn. (WTNH) – The State Bond Commission has approved funding for the upgrade of the state Department of Motor Vehicles outdated customer contact center. According to Governor Dannel Malloy the center can become a modernized system giving customers more convenient options and decreasing wait times when calling the center.
According to the Governor the last update to the center was in 1993 leading to hundreds of thousands of callers unable to get through to an agent in recent years. With the upgrade in technology customers will now be able to renew registrations over the phone and if a customer representative is not available customers will be able to schedule a call back for a convenient time. Last year the center handled 2.1 million calls.
Work on the new system is expected to start later this year or early next year and take about nine months to complete at an estimated cost of $1.8 million.