Verizon closing Wallingford, Meriden customer service centers; over 500 jobs affected

FILE - This Tuesday, Jan. 11, 2011, file photo shows the Verizon logo, in New York. Verizon Communications plans to close call centers in five states, including New York where the impending loss of hundreds of jobs has drawn sharp rebuke from the Cuomo administration. The New York-based telecommunications company announced late Wednesday, Oct. 12, 2016, that it’s consolidating operations at some of its call centers, a move that will impact about 3,200 workers in New York, Maine, Nebraska, Connecticut and and Rancho Cordoba, Calif. (AP Photo/Mark Lennihan, File)

WALLINGFORD, Conn. (WTNH) — Verizon announced Wednesday that the company will be closing its customer service call centers in Wallingford and Meriden, effective March of 2017.

Those jobs will be relocated to other customer service call centers.

In a statement released to News 8 Wednesday, Verizon said in part,

This was a very difficult but necessary business decision. We value our Customer Service employees. They are highly trained, highly skilled and experienced and they will be encouraged to stay with the company.”

490 employees in Wallingford will be relocated to other centers and will be offered a relocation assistance package. 60 employees will be moved from the Meriden location and will receive the same relocation package. Employees will also receive assistance to visit other call centers to explore the area and work environment.

Eligible employees unable to relocate or who do not secure other assignments with Verizon will be offered individualized separation packages and outplacement help.

Congresswoman Rosa DeLauro sent News 8 the following statement:

“Today’s news is extremely disappointing for the hardworking men and women of Connecticut who work at Verizon’s Wallingford location and I strongly urge Verizon to do everything possible to help the affected workers find new employment in the state. My office has reached out to the Connecticut Department of Labor to ask them to brief workers about the benefits and services available, and my office is ready to assist employees during this difficult time.”

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