Grassroots movement underway to fix ailing healthcare system

NEW HAVEN, Conn. (WTNH) – A national grassroots movement is underway with a unique twist.

This week is Right Care Action week and the focus is listening to what you have to say about your healthcare experience.

It’s where many of us go to seek out information we need.

But on this day the tables are turned on the steps of the New Haven Library.

Clinicians want to know your thoughts on a critical issue.

It’s a listening booth set up by the Right Care Alliance made up of a group of doctors, activists, patients and community leaders nationwide with a moral compass determined to help
fix the problems of our health care system and meet the needs of patients.

Listening, they say, is the first step to a patient focused system. This is part of Right Care Action Week.

“When we look at best practices in other industries what we have learned is when you focus on the customer, when you focus on the patient, you actually find ways to deliver better and when you deliver better, it’s more cost effective,” said Healthcare Activist Randi Redmond Oster.

Getting input from patients paves the way for the group to take action.

“While we do have friends in high places shall I say, we don’t think necessarily that’s the way to get the job done,” says Dr. Vikas Saini.

He heads up Lown Institute in Boston that birthed this grass roots effort.

“The way to get the job done is really to organize doctors, nurses and other health professionals, patient activists, community leaders to really create a groundswell for the kinds of changes we need,” said Dr. Saini.

Hearing from patients they say, is at the heart of making the right response.

“As caregivers we tend to see things in this direction but patients are always seeing things in this direction. And that is an opportunity to just get things right,” said Dr. Michael Bennick, who chairs the Patient Experience Council for Yale-New Haven Health.

Glenn London with his two-year-old twin sons was the first to stop and share his story.

“A lot of us who have many issues or have issues with the healthcare system,” said Glenn. “May not have an outlet for it so you know getting questioned about it and you guys finding out. Hopefully it will do great things and make some changes.”

For more information about Right Care Alliance, click here.

To reach Randi Redmond Oster, click here.

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