NEW HAVEN, Conn. (WTNH) — Jennifer Hooks is a city manager in Broken Arrow, Oklahoma. She’s hoping to fix some of the issues in her community by coming to Connecticut.
“So really this app helps connect our staff with our citizens,” said Hooks.
The app she’s talking about is SeeClickFix. It was developed in New Haven several years ago. The company is holding a two day summit in the Elm City. Government officials from across the country, who use the app, are taking part in it all.
“For us we want to make sure we are on the right track in terms of what we are building and how we are supporting our partners,” said Ben Berkowitz, Found and CEO of SeeClickFix.
The app is designed for people to report non-emergency issues. Basically anything from a downed tree, clogged sewer and pot holes. It’s monitored in real time and then addressed accordingly. Making it easier for residents.
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“They were submitting issues through email, Facebook and phone,” said Hooks. “But there was no central way to follow up so it’s been a great tool to follow up with residents and track that process.”
The app is currently being used by people down south in the wake of Hurricanes Harvey and Irma.
“I think it’s what apps should be doing, which is helping us solve real world problems and help us connect each other,” said Joshua Wyrtzen, product designer for SeeClickFix.
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The meeting in New Haven will hopefully improve upon something that’s already helping countless people.
“If there are new ideas that come out of this that would be exciting and it may reset some of our priorities,” said Berkowitz.