35-second returns? Walmart speeds up online purchase returns

This Thursday, Jan. 5, 2017, photo shows corporate signage at a Walmart in Kissimmee, Fla. Walmart is testing a service that lets a delivery person walk into a customer's home when they're not there to drop off packages or put groceries in the fridge. The retailer says the service is for busy families who don't have time to stop at a store. (AP Photo/Swayne B. Hall)

NEW YORK (AP) — Walmart is making new moves to speed up the return process for online purchases.

The first change will come next month, when customers will be able to start the return process on Walmart’s app. After that, they can bring the item to a store, scan a barcode with their smartphone and drop it off with an employee at an express lane at the customer service desk. The new process will take about 35 seconds or less.

In December, customers will be able to keep items ordered online that the retailer would discard if returned, such as opened makeup, a bruised fruit or a bottle of floor cleaner that was damaged during delivery. Shoppers would scan the item with their smartphone and get an instant refund.

Copyright 2017 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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