Southwest customers face more problems on airline website

(AP Photo/Gene J. Puskar)

DALLAS (AP) — For a second straight day customers of Southwest Airlines are running into problems when trying to manage reservations on the airline’s website.

Southwest posted an apology Tuesday to customers who were having difficulty on the website or the carrier’s mobile app.

Some customers say on Twitter that they’re unable to check in online for flights.

Southwest representatives are not commenting immediately, but on Monday a spokeswoman blamed difficulties in making or changing reservations on a problem with the airline’s new reservation system, which uses information technology from Madrid-based Amadeus IT Group.

Amadeus representatives did not immediately respond to a request for comment. Earlier this year Southwest became the first of the four biggest U.S. airlines to use Amadeus’s reservations-system platform, called Altea.

Copyright 2017 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

WTNH NEWS8 provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review. Also, you can now block any inappropriate user by simple selecting the drop down menu on the right of any comment and selection "Block User" from there.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s