WATERFORD, Conn. (WTNH) — An emotional reunion as 74-year-old Grace Rogers meets the dispatchers who sent firefighters to rescue her.
The ADT home security company made the reunion happen and even flew in the two Texas dispatchers 1,700 miles to meet her and the firefighters.
“The voice just kept telling me to get out,” said Rogers.
The emergency signal was received at ADT’s monitoring center in Texas.
“I just went blank. I didn’t think of 911 at all,” said Rogers.
But the dispatchers did. The 911 call from the Oct. 6 incident was played at the family home today. “This is ADT calling to notify a fire alarm at a residence.”
“Actually meeting someone in real life and actually knowing that you helped save their life is amazing,” said ADT Emergency Dispatcher Sandra Johnson.
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Within minutes of getting the call, firefighters from Waterford’s Goshen Fire Department arrived and helped Rogers who was at the front door. They also saved her granddaughter’s guinea pig.
“Every call I always assume that it’s going to be the real deal,” said ADT Emergency Dispatcher Tonya Wilson.
“You know I’ll remember them for a long time,” said Rogers.
“It’s nice to know that things work,” said Greg Massad who owns the home and is Rogers son-in-law. “Because you don’t ever know until you need it.”
The company gave their employees awards and gave the Goshen Fire department $5,000 for all of their life saving efforts.
“We get quite a few calls this way,” said Chief Todd Patton of the Goshen Fire Department.
He says he’d like to use the money to buy equipment the department needs including a new pump for its fire boat. He’d also like to get some awards for the firefighters who helped.
ADT says so far this year, ten people in Connecticut have died in a fire and nationwide, a person is killed in a residential fire every 169 minutes.